Frequently Asked Questions
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FAQ’s

 

Have I Left Something Out?

 

Below is (quite a few) frequently asked questions from my clients! If your question isn’t covered on this page then get in touch by emailing me at hello@suzannejohnson.co.uk or on my contact page here.

BEFORE YOUR SESSION

 

DO YOU SELL GIFT VOUCHERS?

Yes! Just get in touch using my contact form for more information.

 

WHERE ARE YOU BASED?

My office is at Tremough Innovation Centre in Penryn, Cornwall. Family Adventure Session fees cover travel within 40 miles of Falmouth. Locations outside of this are subject to a minimal fuel surcharge. Please get in touch here for details.

 

WHAT’S THE BEST TIME OF DAY FOR OUR SHOOT?

It’s totally up to you! It’s best to go with the time of day that the kids are at their prime (probably not best if it’s usually nap time). If your session is during the holidays and you want to have your family shoot on the beach then first thing in the morning or late afternoon are the quieter times.

 

WHERE’S THE BEST PLACE FOR OUR SHOOT?

Anywhere. The most important thing is that you all feel relaxed so if you’re not beach people then don’t choose the beach, likewise if you don’t like getting muddy don’t choose the woods! I’m happy with any terrain! I’ll even come to your house if that’s what you’d prefer. If you’re stuck for ideas or don’t know the area well then get in touch and I can help you find the perfect location for your family photo shoot.

 

I HATE HAVING MY PHOTO TAKEN, WILL I HAVE TO POSE?

ABSOLUTELY NOT! I know how it feels to be totally awkward in front of the camera. My approach to family photography is to keep it relaxed, fun and real. We’ll build sandcastles, have races, jump off rocks, look for fairies, anything but say cheese and force a smile at the camera.

 

WILL THE KIDS ENJOY IT?

Don’t think the kids will sit still? Great! Running, jumping and being lively is encouraged throughout all of my Family Sessions. Sessions are all led by the kids – that way we all have fun!

 

IS THERE AN MINIMUM OR MAXIMUM AGE FOR THE CHILDREN?

No way! Whether they’re 2 weeks old or 22 years old – everyone is welcome.

 

WHAT SHALL WE WEAR?

Fear not for I have put together lots of tips and inspiration in my handy “What To Expect Guide” which will whizz into your inbox around a week before your session. If you need it sooner just let me know.

 

WHAT IF IT RAINS?

On the day of your session if it is torrential rain then we’ll reschedule, I’ll let you know by text by 8.30am. If it’s a little hazy, cloudy or showers that come and go then we’ll go ahead!

I’ve written a handy blog post about rain on shoot day here.

 

HOW DO I BOOK?

Bookings are made on my bookings page and spaces are secured upon payment of the full session fee. Once the session fee has been paid a digital booking form will be emailed to you for completion within 48 hours of making your payment.

Once your payment and booking form has been received you will receive your booking confirmation.

Around a week before your shoot I’ll email out your “What To Expect” guide full of tips and inside info about your shoot.

 

HOW ARE MINI SESSIONS DIFFERENT FROM FULL SESSIONS?

Mini Sessions are half an hour long whereas full sessions (Family Adventure Sessions) are an hour long.

Mini Sessions are held on set dates at special locations whereas Family Adventure Sessions are bespoke and can be booked for any date or location in Cornwall.

For more information about Family Adventure Sessions please click here or about Mini Sessions please click here.

AFTER YOUR SESSION

 

HOW LONG AFTER OUR SHOOT WILL I SEE MY PHOTOGRAPHS?

You’ll receive the link to your gallery by email in 2-4 weeks after your shoot.

 

CAN I BUY DIGITAL DOWNLOADS & PRINTS AFTERWARDS?

Yes! Your online viewing gallery is also a shop (clever eh?). It’s really simple to navigate and add prints, giftware or high resolution downloads to your basket. Once purchased, you will receive a download link by email.

 

IF I BUY DIGITAL DOWNLOADS CAN I PRINT AT ANY SHOP?

Yes! You will have permission to print as many copies as you like from whichever shop you like. You can also order archival quality prints, photobooks and wall art directly from your gallery. Prints and other products that are ordered from your gallery are 100% guaranteed for quality and colour accuracy, AND their archival quality will ensure your images are passed down for generations.

YOUR QUESTION NOT HERE?

Just pop me an email to hello@suzannejohnson.co.uk or use my contact form here.